During these challenging times, and In a society where we are all too fast to complain when things are not as they should be, I believe in giving credit where credit is due.
I have recently received two deliveries from your company on behalf of Gravel Master U.K. and on both occasions by the same friendly and courteous driver (*Mark Lello*). Unfortunately I don't have his name, but it was his general manor, and the small gesture of putting the pallets in my garage, rather than leaving them kerbside that impressed me.
Please convey my sincere thanks to him.
Shrewsbury Mark Crump
As a reliable next day delivery service for both our boxed and palletised perishable goods deliveries throughout the United Kingdom, Station Couriers has played it's part in assisting with our companies continued expansion and growth. Knowing our perishable and often high value goods will be with the customer on time, delivered as instructed and in a good state means we can be confident that our professional service continues all the way through to the final customer contact.
Our company has dealt with carriers and logistics for over two decades and we believe Station Couriers has delivered the highest customer satisfaction levels in that time.
Claire Austin Hardy Plants Ltd Claire Austin
Hello, You delivered a large pallet to my home today, consignment number ***** . I want to take the time to provide some feedback on your driver. We had a very large pallet delivered, off a difficult hilly lane and drive. Your driver did a fantastic job for us today, he really did need to get sweat on to make the delivery, and at no point did he moan, winge or appear negative. It's all to easy to just accept this to be the expectation and norm, but in my experience he is a rare driver. I will also pass this feedback to the company we bought from. Please would you take a moment of your time to pass on my thanks to the driver, I had to be in work today, but my wife was worried about taking this pallet in on her own and he made a real difference to the delivery. Thanks and best regards John
JOHN ROPER-PARIS Powys
We have been a customer of Station Couriers since 2006 when they first started the collection/delivery of pallets for us. At the time we were unable to move our parcel consignments as we had just awarded the contract to another distribution company. This was only short lived as the service we received was very poor and reflected badly on us as a company in our customers' eyes. As the service we have always received from Station Couriers was excellent we decided to move our parcel distribution to them also. Since changing we have never been given a reason to complain. Parcels are always delivered in excellent condition, something that rarely happened with our previous parcel carrier, on time by courteous drivers. We are always notified of any delivery issues that drivers have encountered immediately, giving us the opportunity to contact our customers which in turn avoids any re-delivery charges/delays. As a company we are approached several times a month by competitors in a bid to win our business, but our previous experiences with the service of other carriers has lead us to believe that we are with the best provider.
MAJOR WORLDWIDE SUPPLIER Ceredigion
We are delighted to be working two and a half years on from a rather hurried start after the demise of a competitor of theirs. We admire the professionalism, commitment and ability to deliver a service that our customers really appreciate. Their performance in the snows of Christmas 2010 was, in our opinion, outstanding given the problems and seasonal expectations that they faced. They are easily the best carrier partner we have employed in the last 20 years.
MAIL ORDER SUPPLIER Shrewsbury
Well done distribution team! Ordered on the website Sunday night - delivered to Cambridge Tuesday! I suggest you go and sort out Heathrow - if not ask your boss for a bonus. You deserve it, many thanks.
MARK WALT Cambridge
Being long established as the UK's leading two wheel tyre distributor to the UK trade, we rely heavily on our logistics partner to fulfil our promise to our customers that the products they order are delivered on time.
Working with Station Couriers over the past few years has provided us with not only the ability to service the trade with next day deliveries to the UK mainland but also to keep the supply chain to our bicycle wholesale customers maintained with their heavy haulage and pallet distribution.
As a family based business it is has been beneficial for us to work with a similar partner, a company whose team have taken the time to learn about, understand and most importantly accommodate our business needs.
Operation Manager - Cambrian Tyres Ltd
Cambrian Tyres Ltd Owen Phillips
Station Couriers have been our preferred delivery service for many years. They are always very accommodating to our business needs and understand our requirements especially in our busier periods of the year.
They provide us with a professional service, knowledgeable staff in the office and hard working drivers on the road which is why we have built up a great working relationship over the years together.
We pride ourselves at The Milford Collection on our customer service and aim to dispatch orders and have them delivered to our customers within 24 hours of receiving them. Working with Station Couriers has allowed us to provide this service and has been instrumental in us developing our reputation as one of the leading and most reliable giftware suppliers in the UK.
The Milford Collection Ltd John Blower
Tanners Wines has been working with Station Couriers for more than ten years, both with pallet drops and through their nationwide delivery service. In our business, the customer sees the courier as an extension of Tanners Wines and we appreciate a very high level of customer service that Station Couriers gives us to ensure our wines arrive as both we and our customer wishes. In this business, you are as good as your last mistake, and the success rate of Station Couriers is second to none, even when the pressure is on in busy periods. We are delighted that our long association with Station Couriers continues to keep our customers very satisfied.
I just wanted to say thanks for the delivery on 25th. Your driver, James, was courteous, helpful and friendly but he also went the extra yard. The delivery was difficult – no problem with access, once the pallets were on the right (7.5t) truck but unloading took ingenuity. The pallets were too flimsy for the load and the tail lift wasn’t up to the job. Many drivers would have given up saying it was too difficult or dangerous but James applied himself to it and with a little help from me sorted out a method to get the load onto the ground. Please pass my thanks on to him, he’s a good ambassador for Station Couriers.